Reporting Online Abuse

Reporting Online Abuse: Guidance on How to Report Online Abuse and Harassment in New Zealand.

The internet, while a powerful tool for communication and information, can sometimes be a platform for abusive and harassing behaviour. Online abuse and harassment can take many forms, including cyberbullying, threats, stalking, and other malicious activities. It’s crucial to understand how to report such behaviour to protect yourself and others. This comprehensive guide provides detailed instructions and advice on reporting online abuse and harassment in New Zealand.

Understanding Online Abuse and Harassment

Online abuse and harassment involve using digital platforms to threaten, intimidate, or harm others. This can occur through various channels, including social media, emails, messaging apps, and online forums. Common forms of online abuse include:

1. Cyberbullying: Repeated, harmful behaviour targeting an individual, often involving insults, rumours, and threats.
2. Harassment: Persistent unwanted contact, messages, or attention, causing distress or fear.
3. Stalking: Monitoring, tracking, or gathering information about someone without their consent, often leading to fear and anxiety.
4. Threats and Intimidation: Direct or implied threats of violence, harm, or other malicious actions.
5. Doxxing: Publishing private or identifying information about someone without their consent, leading to harassment or harm.
6. Trolling: Deliberately provocative or offensive messages intended to upset or provoke a response.

Why Reporting Online Abuse is Important

Reporting online abuse and harassment is crucial for several reasons:

1. Protection: Safeguard yourself and others from further harm or harassment.
2. Accountability: Hold perpetrators accountable for their actions.
3. Prevention: Deter future incidents by taking a stand against abusive behaviour.
4. Support: Access support services and resources to cope with the impact of abuse.

Steps to Report Online Abuse and Harassment

1. Document the Abuse

Before reporting, gather evidence of the abuse or harassment. Documentation is crucial for providing a clear account of what happened and supporting your report. Steps to document abuse include:

• Screenshots: Capture screenshots of abusive messages, posts, or comments. Include the date, time, and any relevant usernames or profiles.
• Save Messages: Save emails, texts, or direct messages that contain abusive content.
• Record Details: Keep a detailed record of incidents, including the type of abuse, dates, times, and any relevant context or background information.

2. Report to the Platform or Service

Most online platforms and services have mechanisms for reporting abuse and harassment. Here’s how to report on some popular platforms:

• Facebook:
• Go to the abusive post or profile.
• Click on the three dots (•••) in the top right corner.
• Select “Find support or report.”
• Follow the prompts to report the content or user.

• Twitter:
• Click on the down arrow (∨) next to the tweet or go to the user’s profile.
• Select “Report Tweet” or “Report User.”
• Follow the instructions to provide details and submit your report.

• Instagram:
• Tap on the three dots (•••) above the post or go to the user’s profile.
• Select “Report.”
• Choose the appropriate reason and follow the prompts.

• YouTube:
• Click on the three dots (•••) below the video or go to the user’s channel.
• Select “Report.”
• Follow the instructions to report the content.

• Email Services:
• Most email services have a “Report” or “Spam” button in the message options.
• Select the message and choose the appropriate option to report it.

3. Report to Netsafe

Netsafe is New Zealand’s primary online safety organisation, providing support and assistance with online abuse and harassment cases. They can help you understand your options, assist with reporting, and offer support.

• Website: www.netsafe.org.nz
• Phone: 0508 NETSAFE (0508 638 723)
• Email: help@netsafe.org.nz
• Online Report Form: Available on their website for reporting incidents.

4. Report to the Police

If you believe you are in immediate danger or the abuse involves threats of violence, stalking, or other criminal activities, contact the New Zealand Police.

• Emergency: Call 111 for immediate assistance.
• Non-Emergency: Visit your local police station or call 105 to report non-urgent incidents.
• Online Reporting: Some non-emergency incidents can be reported online through the NZ Police website.

5. Seek Legal Advice

In severe cases of online abuse and harassment, seeking legal advice can be beneficial. A lawyer can help you understand your rights, navigate the legal system, and take appropriate legal action if necessary. Legal support can be particularly important in cases involving defamation, severe harassment, or doxxing.

Support Services and Resources

1. Youthline

Youthline offers support and counselling for young people facing online abuse, cyberbullying, and other related issues. They provide a safe space for young individuals to discuss their experiences and receive professional guidance.

• Website: www.youthline.co.nz
• Phone: 0800 37 66 33
• Free Text: 234
• Email: talk@youthline.co.nz
• Online Chat: Available on their website.

2. Lifeline New Zealand

Lifeline provides confidential support for individuals experiencing emotional distress, including those impacted by online abuse and harassment.

• Website: www.lifeline.org.nz
• Phone: 0800 543 354
• Text Support: 4357 (HELP)
• Online Chat: Available on their website during specific hours.

3. 1737, Need to Talk?

1737 is a free, confidential helpline available to anyone needing to talk about their mental health or well-being, including issues related to online abuse and digital harassment.

• Phone: 1737
• Free Text: 1737

4. Women’s Refuge

Women’s Refuge offers support and safe accommodation for women and children experiencing domestic violence, including online abuse and harassment.

• Website: www.womensrefuge.org.nz
• Phone: 0800 733 843 (0800 REFUGE)
• Email: info@womensrefuge.org.nz

5. Shine

Shine supports victims of domestic abuse, including those experiencing online harassment and abuse, providing crisis support and advocacy.

• Website: www.2shine.org.nz
• Phone: 0508 744 633 (0508 2 SHINE)
• Email: enquiries@2shine.org.nz

Tips for Staying Safe Online

1. Use Strong, Unique Passwords

Create strong passwords for all your accounts using a mix of letters, numbers, and special characters. Avoid using easily guessable information, such as birthdays or common words. Consider using a password manager to keep track of your passwords securely.

2. Enable Two-Factor Authentication (2FA)

Two-factor authentication adds an extra layer of security to your accounts. In addition to your password, you’ll need to provide a second form of verification, such as a code sent to your phone.

3. Review Privacy Settings

Regularly review and update your privacy settings on social media platforms and other online services. Limit who can see your posts and personal information, and be cautious about accepting friend requests or connections from unknown individuals.

4. Be Cautious with Personal Information

Avoid sharing sensitive personal information online, such as your address, phone number, or financial details. Be mindful of what you post and consider how it could be used against you.

5. Report Suspicious Activity

If you notice any suspicious activity on your accounts, such as unfamiliar login attempts or unexpected messages, report it to the platform or service immediately. Change your passwords and enable additional security measures if necessary.

6. Educate Yourself and Others

Stay informed about the latest online threats and safety practices. Educate your family and friends about the importance of online safety and how to protect themselves.

7. Use Secure Connections

Ensure your internet connection is secure, especially when accessing sensitive information or making online transactions. Use a Virtual Private Network (VPN) for added security, particularly when using public Wi-Fi.

8. Be Wary of Phishing Scams

Phishing scams are attempts to trick you into providing personal information. Be cautious of emails, messages, or websites that ask for your details, especially if they appear suspicious or unsolicited. Verify the source before clicking on links or entering information.

9. Monitor Your Digital Footprint

Regularly search your name and personal information online to see what’s publicly available. If you find anything concerning, take steps to remove or secure it.

10. Seek Support

If you’re feeling overwhelmed or distressed by online abuse or harassment, seek support from trusted friends, family, or professional services. Don’t hesitate to reach out for help.

Conclusion

Online abuse and harassment are serious issues that can have significant impacts on mental health and well-being. Knowing how to report such behaviour is crucial for protecting yourself and others. In New Zealand, various helplines and support services are available to assist with online safety concerns. By documenting abuse, reporting to relevant platforms and authorities, and seeking support, you can take steps to address and mitigate the effects of online abuse. Stay informed, stay vigilant, and remember that help is available when you need it.